Job Description
Launch your career with one of Washington's fastest-growing tech support providers! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive training, career progression opportunities, and a supportive work environment. Perfect for graduates or career changers looking to enter the thriving tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Troubleshoot technical issues using our proprietary knowledge base
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Participate in weekly skills development workshops
- Maintain high customer satisfaction scores
Qualifications
- No prior experience required – full training provided
- GCSEs or equivalent in English and Maths
- Excellent communication and active listening skills
- Proficient with basic computer applications
- Ability to remain calm under pressure
- Strong problem-solving aptitude
- Willingness to work flexible hours