Job Description
Join our dynamic IT team in Laredo, TX, where innovation meets opportunity! We're seeking a skilled IT Support Specialist to provide exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and full visa sponsorship for qualified international candidates. Be part of a forward-thinking company that values diversity and professional growth.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1/2 technical support via phone, email, and in-person
- Manage network security protocols and data backup procedures
- Document IT infrastructure changes and maintenance activities
- Collaborate with cross-functional teams to resolve complex technical issues
- Maintain system documentation and knowledge base articles
- Implement cybersecurity best practices across organizational systems
Qualifications
- Bachelor's degree in IT, Computer Science, or related field
- 3+ years of hands-on IT support experience
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong knowledge of network infrastructure (routers, switches, VPN)
- CompTIA Security+ or equivalent certification preferred
- Excellent problem-solving and communication skills
- Valid work authorization or visa sponsorship eligibility required
- Ability to work flexible hours including occasional on-call duty