Job Description
We are seeking a highly skilled and dedicated IT Support Specialist to join our elite weekend operations team in Nashville, TN. In this pivotal role, you will ensure business continuity and technical excellence during our peak operational hours. If you thrive in a fast-paced environment and have a passion for solving complex technical issues, we want to hear from you.
Why Join Our Team?
- Competitive Pay: Earn between $19.00 and $26.00 per hour based on experience.
- Flexible Schedule: Enjoy a reliable weekend schedule with standard business hours.
- Modern Environment: Work in a cutting-edge facility with state-of-the-art technology.
- Growth Opportunities: Clear pathways for career advancement within a leading tech firm.
Join us in driving innovation and maintaining our high standards of technical service excellence.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and prioritize incoming helpdesk tickets, ensuring timely resolution within SLA guidelines.
- Perform routine system maintenance, software updates, and security patches on weekends.
- Conduct on-site visits to client locations to resolve critical infrastructure issues and perform installations.
- Document technical solutions, create knowledge base articles, and maintain accurate logs.
- Collaborate closely with the on-site team to ensure seamless handovers between shifts.
- Assist in the procurement and inventory management of IT assets.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (or equivalent professional experience).
- 2+ years of professional experience in IT support, helpdesk, or technical customer service.
- Strong knowledge of Windows and Linux operating systems.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Must be legally authorized to work in the USA.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- CompTIA A+, Network+, or Security+ certification is a significant plus.