Job Description
Are you a tech-savvy problem solver looking for a weekend shift role in the vibrant city of Oakland?
Join Apex Systems as our IT Support Specialist. We are seeking a dedicated professional to ensure our systems run smoothly during critical off-hours. If you have a knack for troubleshooting and want to be part of a high-performing team in the heart of the Bay Area, we want to hear from you.
As a key member of our technical team, you will provide top-tier support to employees, ensuring minimal downtime and maximum productivity. We offer a competitive salary, comprehensive benefits, and a collaborative environment.
Responsibilities
- Provide Tier 1 & Tier 2 Technical Support: Diagnose and resolve hardware, software, and network issues for employees via phone, email, and remote desktop tools.
- Weekend On-Site Coverage: Manage the IT Help Desk during Saturday and Sunday shifts, ensuring all critical systems remain operational.
- Incident Management: Log and track all helpdesk tickets in our ticketing system (Jira/ServiceNow) with accurate and detailed notes.
- Hardware & Software Maintenance: Deploy, configure, and manage laptops, mobile devices, and software applications.
- Security Compliance: Assist in maintaining physical and digital security protocols, including badge access and antivirus management.
- Collaboration: Work closely with the internal IT team to escalate complex issues and document solutions for future reference.
Qualifications
- Experience: Minimum of 2-3 years of experience in IT support or a related technical field.
- Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred.
- Availability: Must be available to work weekend shifts (Saturday and Sunday) on a rotating schedule.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical staff.
- Technical Proficiency: Strong knowledge of Windows and macOS operating systems, Active Directory, and common office applications.
- Problem Solving: Proactive approach to troubleshooting and a strong desire to resolve user issues efficiently.