Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated individuals with no prior experience to join our dynamic team in Virginia Beach. As an IT Support Specialist, you'll receive comprehensive training and full visa sponsorship for qualified international candidates. Join our inclusive culture where growth opportunities and professional development are prioritized.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document troubleshooting steps and maintain knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cybersecurity protocols and data protection measures
- Participate in cross-departmental technology initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer systems and networking concepts
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Willingness to obtain industry certifications (CompTIA A+, Network+)
- Ability to work flexible hours including occasional weekends
- Must qualify for U.S. visa sponsorship (H-1B, O-1, etc.)
- Valid driver's license required for occasional on-site visits