Job Description
Are you ready to accelerate your career in a dynamic and high-growth environment? Apex Digital Solutions is currently seeking a highly skilled IT Support Specialist to join our growing team in Virginia Beach, VA. We are in urgent hiring mode and looking for a proactive problem-solver who can ensure our technology infrastructure runs seamlessly.
In this pivotal role, you will serve as the first point of contact for technical support, managing hardware and software issues with efficiency and professionalism. We pride ourselves on a collaborative culture and offer competitive benefits for the right candidate.
Why Join Apex Digital Solutions?
- Immediate Start: Qualified candidates may begin immediately.
- Competitive Pay: Salary range of $55,000 - $75,000 USD.
- Modern Environment: Work with cutting-edge technology and a supportive team.
Responsibilities
- Troubleshoot and resolve complex hardware and software issues for end-users in a timely manner.
- Manage and maintain user accounts, permissions, and security protocols across the organization.
- Install, configure, and update operating systems (Windows/Linux) and business applications.
- Perform routine network maintenance, monitoring, and ensure system reliability.
- Document technical issues, resolutions, and standard operating procedures in the helpdesk ticketing system.
- Assist in the procurement, setup, and maintenance of new hardware and peripherals.
- Provide technical training and guidance to non-technical staff members.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related technical field.
- Minimum of 2 years of experience in IT support, Help Desk, or a similar technical role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Basic understanding of network protocols (TCP/IP), DNS, and hardware components.
- Excellent problem-solving skills and the ability to communicate technical concepts clearly.
- Ability to work under pressure and adapt to a fast-paced, urgent hiring environment.
- CompTIA A+ certification is a significant plus.