Job Description
Are you ready to accelerate your career?
Apex Digital Systems is urgently hiring a skilled IT Support Specialist to join our high-performance team in San Antonio, TX. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is ready to make an immediate impact.
As a critical member of our IT department, you will serve as the first point of contact for internal users, ensuring seamless operations and rapid resolution of technical challenges. If you are ready for a challenge and a rewarding career path, we want to hear from you today.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues to ensure business continuity.
- Manage and maintain user accounts, permissions, and security access within Active Directory and Office 365.
- Install, configure, and upgrade workstations, peripherals, and mobile devices to ensure optimal performance.
- Document all technical incidents, solutions, and procedures in the IT Service Management system.
- Collaborate with cross-functional teams to implement new technologies and improve workflow efficiency.
- Respond to help desk tickets with a focus on speed, accuracy, and customer satisfaction.
- Perform routine system backups and security patch management to protect company assets.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 2-3 years of proven experience in IT support, help desk, or a similar technical role.
- Proficient knowledge of Windows 10/11, Office 365, and basic networking concepts (TCP/IP, DNS).
- Strong problem-solving skills with the ability to troubleshoot complex issues independently.
- Excellent verbal and written communication skills to interact effectively with non-technical staff.
- CompTIA A+ certification is a significant plus.
- Ability to work flexible hours and handle high-pressure situations in an urgent hiring environment.