Job Description
Are you ready to accelerate your career in the booming tech industry? Apex Digital Systems is offering a unique opportunity for driven individuals to join our elite IT team in Richmond, Virginia.
We are proud to provide comprehensive paid training for our IT Support Specialists. If you are eager to learn, have a passion for technology, and are looking for an employer who supports US Visa Sponsorship for qualified international candidates, we want to meet you.
Don't let a lack of experience hold you back. Our structured mentorship program will equip you with the industry certifications and hands-on skills needed to excel in a high-demand role.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and remote access to internal and external clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Manage IT ticketing systems (e.g., Jira, ServiceNow) to ensure timely resolution of user requests.
- Conduct on-site visits to resolve complex technical problems and perform regular system audits.
- Assist in the deployment of new hardware and software updates across the organization.
- Collaborate with senior engineers to document technical procedures and create knowledge base articles.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree in Computer Science, IT, or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows), and networking concepts.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Willingness to participate in our paid training program and obtain relevant certifications (CompTIA A+, Network+).
- Authorized to work in the United States (We sponsor H1B, O1, and Green Cards).
- Proactive attitude and a commitment to continuous learning and professional growth.
- Reliable internet connection and a dedicated workspace for remote training sessions.