Job Description
Are you looking for a career in Information Technology? Apex Digital Systems is looking for ambitious individuals to join our team as IT Support Specialists. We provide comprehensive paid training and are proud to offer full visa sponsorship for qualified candidates.
We are seeking driven individuals who want to build a future in tech. You will work alongside experienced professionals to deliver top-tier technical support to our clients. If you are ready to learn and grow, this is the perfect opportunity to launch your IT career.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Document all technical issues and resolutions in our ticketing system (ServiceNow/Jira).
- Collaborate with senior engineers to escalate and resolve complex technical problems.
- Conduct user training sessions on new software applications and security best practices.
- Monitor system health and respond promptly to server alerts and outages.
Qualifications
- High school diploma or GED required; Bachelor’s degree in Computer Science or related field is a plus.
- Strong desire to learn IT and willingness to complete our paid training program.
- Basic understanding of Windows, macOS, and Linux operating systems.
- Excellent problem-solving skills and logical thinking.
- Strong verbal and written communication skills.
- Ability to work effectively in a fast-paced team environment.
- Must be authorized to work in the US and eligible for visa sponsorship (H1B, F1 OPT, Green Card).