Job Description
Launch your tech career in Baltimore with our comprehensive paid training program! No degree required – we value your potential and passion over formal education. As an IT Support Specialist, you'll receive hands-on training in network administration, cybersecurity fundamentals, and system troubleshooting. Join our diverse team in Maryland's thriving tech hub and gain in-demand skills while earning a competitive salary. Our 12-week paid training program combines classroom learning with real-world experience, ensuring you're job-ready upon completion. Apply today and transform your future with industry-leading certification opportunities.
Responsibilities
- Provide technical support to resolve hardware/software issues across organizational systems
- Install, configure, and maintain network infrastructure and security protocols
- Train end-users on new technology implementations and best practices
- Monitor system performance and proactively address vulnerabilities
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams to optimize IT service delivery
- Support cloud migration initiatives and SaaS application management
Qualifications
- High school diploma or equivalent (degree not required)
- Strong problem-solving abilities and customer service orientation
- Basic familiarity with Windows/macOS operating systems
- Willingness to learn networking fundamentals (CCNA training provided)
- Excellent verbal communication and documentation skills
- Ability to work flexible hours including occasional on-call duties
- Valid Maryland driver's license preferred for equipment transport
- CompTIA A+ certification desired but not required (training included)