Job Description
Launch your tech career with our comprehensive paid training program! No degree required – we invest in motivated individuals ready to grow in the IT field. Join our Cincinnati-based team and gain hands-on experience in network administration, cybersecurity fundamentals, and system troubleshooting while earning a competitive salary. This 12-week program combines classroom learning with real-world client projects, ensuring you're job-ready upon completion. Enjoy benefits including health insurance, 401(k) matching, and paid time off from day one.
Responsibilities
- Provide Tier 1-2 technical support to enterprise clients via phone, email, and remote access
- Install, configure, and maintain hardware/software systems including Windows/Linux environments
- Document technical procedures and create knowledge base articles for team reference
- Collaborate with senior engineers on network security protocols and vulnerability assessments
- Participate in cross-departmental projects to integrate new technologies
- Monitor system performance and proactively address potential infrastructure issues
Qualifications
- High school diploma or equivalent (no college degree required)
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving abilities and customer service mindset
- Willingness to obtain CompTIA A+ certification during program (company-sponsored)
- Ability to lift 25 lbs for equipment maintenance tasks
- Valid driver's license for occasional client site visits
- Pass criminal background check and drug screening