Job Description
Transform your career with our comprehensive paid training program for IT Support Specialists in Boston! No degree required – we invest in motivated individuals with strong problem-solving skills. Join our team at TechLaunch Partners and gain hands-on experience in network administration, cybersecurity fundamentals, and cloud technologies while earning a competitive salary. Our 12-week intensive program combines classroom training with real-world client projects, ensuring you job-ready upon graduation. Enjoy benefits including health insurance, 401(k) matching, and professional development stipends. Located in Boston's Financial District with hybrid work options.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across enterprise systems
- Implement and maintain network infrastructure including routers, switches, and firewalls
- Monitor security protocols and respond to incident alerts using SIEM tools
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on cloud migration projects
- Conduct system audits and recommend performance optimizations
- Maintain compliance with industry standards (NIST, ISO 27001)
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows/Linux operating systems and virtualization
- Strong analytical and troubleshooting abilities
- Excellent communication skills for technical documentation and user training
- CompTIA A+ or similar certification desired (training provided)
- Ability to work flexible hours including occasional on-call duties
- Valid Massachusetts driver's license for occasional site visits