Job Description
Launch your tech career without a degree! TechLaunch Chicago offers a fully paid IT Support training program designed for motivated individuals seeking high-demand skills. Join our dynamic team and gain hands-on experience in network troubleshooting, system administration, and cybersecurity fundamentals. This immersive 12-week program combines classroom learning with real-world client projects, ensuring you job-ready upon completion. No prior experience required – we provide all training, certifications, and ongoing mentorship. Enjoy competitive salary, comprehensive benefits, and clear advancement pathways into senior IT roles.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Implement and maintain network infrastructure (routers, switches, firewalls)
- Provide Tier 1-2 technical support via phone, chat, and remote access
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on system optimization projects
- Manage user accounts and access permissions across platforms
- Participate in 24/7 on-call rotation after initial training period
Qualifications
- High school diploma or equivalent (no college degree required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Willingness to obtain CompTIA A+ certification during training
- Valid driver's license and reliable transportation
- Pass background check and drug screening