Job Description
Launch your tech career in the heart of NYC with our comprehensive paid training program! No degree required – we invest in motivated individuals ready to transform their future. As an IT Support Specialist, you'll gain hands-on experience in network administration, cybersecurity fundamentals, and cloud technologies while earning a competitive salary. Our 12-week intensive program combines classroom training with real-world projects, followed by guaranteed placement at top NYC tech firms. Join our diverse cohort of career changers and discover why 92% of our trainees secure full-time roles within 3 months of graduation.
Responsibilities
- Install, configure, and maintain hardware/software systems across corporate environments
- Provide Tier 1-2 technical support for 500+ employees via ticketing systems and remote assistance
- Document IT procedures and create knowledge base articles for team-wide use
- Collaborate with vendors to troubleshoot network infrastructure issues
- Implement security protocols and conduct regular system audits
- Train end-users on new software deployments and best practices
- Participate in cross-functional IT projects focusing on cloud migration
Qualifications
- High school diploma or equivalent (degree not required)
- Basic computer literacy with willingness to learn technical systems
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends for system maintenance
- Valid driver's license (for occasional equipment transport)
- Passion for technology and eagerness to obtain CompTIA A+ certification
- U.S. work authorization and ability to pass background check