Job Description
Transform your career without a degree! Join our elite IT Support Specialist program with comprehensive paid training designed for career changers and motivated beginners. We're seeking driven individuals in Baltimore to launch high-paying tech careers with zero upfront costs. Our 12-week intensive program combines hands-on learning with industry certifications, guaranteeing you job-ready skills in networking, security, and cloud computing. Benefit from dedicated mentors, cutting-edge lab facilities, and direct placement with Fortune 500 partners. No experience or degree required – just your ambition to excel.
Responsibilities
- Install, configure, and troubleshoot Windows/macOS systems and enterprise software
- Manage network infrastructure including routers, switches, and firewalls
- Provide Tier 1-2 technical support to 500+ employees via phone, chat, and in-person
- Implement cybersecurity protocols and maintain data integrity
- Document IT processes and create technical documentation
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor system performance using monitoring tools like SolarWinds
Qualifications
- High school diploma or equivalent (no college degree required)
- Basic computer literacy with willingness to learn technical concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional off-site support
- Pass background check and drug screening
- Commitment to completing 12-week paid training program