Job Description
Are you a problem-solver with a knack for technology? Apex Digital Systems is seeking a dedicated IT Support Specialist to join our expanding team in Charlotte, NC. We are proud to offer relocation assistance for the right candidates, providing you the opportunity to build a rewarding career without the barrier of a traditional four-year degree.
In this role, you will be the first line of defense for our employees, ensuring seamless access to the tools they need to succeed. We value practical experience and a "get-it-done" attitude over formal credentials. Join a team where your technical skills directly impact business productivity.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues via phone, email, and in-person.
- Manage and maintain the organization's computer inventory, including laptops, monitors, and peripherals.
- Install, configure, and update operating systems and essential business applications.
- Document all technical issues and resolutions in the ticketing system to maintain accurate logs.
- Assist with network connectivity, printer setup, and basic security protocol compliance.
- Conduct basic training sessions for new hires regarding company IT policies and tools.
Qualifications
- High school diploma or GED is required; a technical certification (CompTIA A+) is a plus but not mandatory.
- Proven experience with Microsoft Windows and Office Suite (Word, Excel, Outlook).
- Strong analytical skills with the ability to diagnose and resolve technical problems efficiently.
- Excellent verbal and written communication skills to interact with non-technical staff.
- Willingness to travel within the office and assist with on-site IT projects.