Job Description
Are you a tech-savvy problem solver looking for a rewarding career in Plano, Texas? Apex Innovations is seeking a dedicated IT Support Specialist to join our dynamic team. We believe in talent and potential over formal credentials, offering a clear path for career growth to those with experience and drive.
As a key member of our IT department, you will be the first point of contact for technical issues, ensuring our employees have the tools they need to succeed. If you are self-motivated and eager to learn in a fast-paced corporate environment, we want to hear from you.
Why Join Apex Innovations?
- Competitive salary with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and certifications reimbursement.
- A collaborative and inclusive workplace culture.
Responsibilities
- Troubleshoot and Resolve: Provide tier 1 and tier 2 technical support for hardware, software, and network connectivity issues via phone and ticketing systems.
- Hardware & Software Setup: Assist in the provisioning, configuration, and deployment of new laptops, mobile devices, and peripherals for new hires.
- User Support: Deliver exceptional customer service by guiding employees through technical processes and explaining complex solutions in simple terms.
- System Maintenance: Monitor system performance and perform routine maintenance tasks to ensure optimal uptime and security.
- Inventory Management: Maintain accurate records of IT assets and software licenses within the company database.
Qualifications
- Education: High school diploma or equivalent (Associate’s degree preferred but not required).
- Experience: 1-3 years of experience in IT support, help desk, or a related technical role.
- Technical Skills: Familiarity with Windows and Mac operating systems, Microsoft Office Suite, and basic networking concepts.
- Communication: Strong verbal and written communication skills with the ability to interact with non-technical users.
- Problem Solving: Proactive approach to troubleshooting and identifying root causes of technical issues.