Job Description
We are urgently hiring a dedicated IT Support Specialist to join our dynamic team in the historic city of Boston. This is an incredible opportunity for individuals looking to start a career in technology without the requirement of a traditional four-year degree. If you are tech-savvy, eager to learn, and want to work in a vibrant environment, we want to hear from you.
As an IT Support Specialist, you will be the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly. We value problem-solving skills and hands-on experience over academic credentials.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Career growth opportunities in a rapidly expanding tech sector.
- Supportive and collaborative work culture.
- Flexible working hours.
Responsibilities
- Provide Tier 1 Help Desk Support: Respond to and resolve incoming technical tickets via phone, email, and remote desktop tools.
- Troubleshoot Hardware & Software: Diagnose and repair issues related to laptops, printers, operating systems, and peripheral devices.
- User Account Management: Assist in setting up new user accounts, resetting passwords, and managing access permissions.
- Network Maintenance: Assist in maintaining a stable network environment and ensuring connectivity for all departments.
- Asset Management: Track and manage IT equipment inventory and assist in hardware procurement.
- Documentation: Maintain detailed logs of technical issues and resolutions in our knowledge base.
Qualifications
- No Degree Required: High school diploma or GED is sufficient; a degree is not mandatory.
- Basic Computer Skills: Proficiency in using Microsoft Office Suite and general operating systems.
- Strong Troubleshooting Abilities: Ability to logically diagnose and fix common technical problems.
- Communication Skills: Excellent verbal and written communication skills to interact with non-technical users.
- Customer Service Orientation: A patient and helpful attitude when assisting colleagues.
- Flexibility: Willingness to work occasional evenings or weekends to support critical system updates.