Job Description
Are you a tech-savvy problem solver looking to kickstart your career in Information Technology? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our growing team in the heart of Jersey City. We value hands-on experience, certifications, and a passion for technology over traditional degree requirements. This is a fantastic opportunity to work with cutting-edge tools and grow within a supportive, remote-friendly culture.
In this role, you will be the first point of contact for our internal employees, resolving technical issues efficiently and ensuring our office infrastructure runs smoothly. We believe in nurturing talent, so if you have the drive to learn, we have the environment to help you thrive.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and maintain office IT inventory, including laptops, printers, and peripherals.
- Assist in the deployment and configuration of new workstations and operating systems.
- Monitor network performance and troubleshoot connectivity issues for the Jersey City office.
- Document all technical tickets and resolutions in our ticketing system.
- Collaborate with senior IT staff on system upgrades and security patches.
Qualifications
- High school diploma or GED required (Associates or Bachelors degree not required).
- Friendly and patient communication style with a strong focus on customer service.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and network concepts.
- Willingness to obtain industry certifications such as CompTIA A+ or Network+.
- Ability to lift and carry IT equipment weighing up to 40 lbs.
- Proactive problem-solving mindset and ability to work independently.