Job Description
We are looking for a Technical Support Specialist to join our dynamic team in Minneapolis! If you have a knack for technology and love helping people solve problems, we want to meet you.
At Apex Tech Systems, we believe the best talent isn't always defined by a degree. We are hiring now for a role that values hands-on skills, certifications (like CompTIA A+), and a passion for learning over traditional education requirements.
Why Join Us?
- No Degree Required: We focus on what you can do, not just your diploma.
- Modern Environment: Work with the latest hardware and cloud technologies.
- Growth Opportunities: Clear pathways to Senior Engineering and Management roles.
Don't let a lack of a degree stop you from launching your career in tech. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and respond to help desk tickets in a timely and professional manner.
- Perform preventative maintenance on company devices and peripherals.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Document technical issues, resolutions, and knowledge base articles.
- Collaborate with the IT team to identify and resolve recurring technical problems.
- Ensure data security and compliance with company policies.
Qualifications
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent written and verbal communication skills for client-facing support.
- Basic understanding of networking concepts (TCP/IP, DNS) is a plus.
- Willingness to obtain industry certifications (CompTIA A+, Network+).
- High school diploma or GED required (Associate's degree or relevant certifications accepted).
- Ability to work both independently and as part of a collaborative team.
- Experience with Windows and Mac operating systems is highly desirable.