Job Description
Welcome to Global Tech Solutions, where innovation meets opportunity. We are a leading technology firm dedicated to providing cutting-edge solutions to businesses across the nation. We are currently expanding our team and looking for enthusiastic, self-motivated individuals to join our Entry Level IT Support department. This is a fantastic opportunity for recent graduates or career changers who want to break into the tech industry.
We are proud to offer visa sponsorship for qualified international candidates. If you are ready to kickstart your career in Information Technology and work with a world-class team, we want to hear from you.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person to resolve hardware and software issues.
- Diagnose and troubleshoot basic network connectivity problems and printer malfunctions.
- Assist in the setup, configuration, and deployment of workstations, laptops, and mobile devices.
- Manage and maintain a ticketing system to track and prioritize IT requests efficiently.
- Document technical procedures and maintain accurate records of hardware and software inventory.
- Collaborate with senior IT staff to learn advanced system administration and security protocols.
- Ensure compliance with company IT policies and data security standards.
Qualifications
- High school diploma or GED is required; Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field is a plus.
- No prior professional experience required; we value potential and willingness to learn over experience.
- Basic computer literacy and a strong understanding of how operating systems (Windows/Mac) function.
- Excellent verbal and written communication skills to interact with non-technical users.
- Must be authorized to work in the United States and eligible for visa sponsorship (H1B, OPT, or Green Card).
- A positive attitude and a passion for solving technical problems.