Job Description
Launch your tech career in Portland without a degree! TechFlow Solutions is seeking motivated IT Support Specialists to join our innovative team. We provide comprehensive relocation assistance and hands-on training for candidates with strong technical aptitude and a passion for problem-solving. Join us in shaping the future of tech support while enjoying Portland's vibrant culture and career growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 technical support via phone, email, and remote access
- Deploy and configure IT assets including workstations, peripherals, and network devices
- Create and maintain detailed documentation for troubleshooting procedures
- Collaborate with cross-functional teams on system upgrades and security protocols
- Train end-users on software applications and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 1-3 years of technical support experience or equivalent training/certifications
- Proficiency in Windows OS, Microsoft Office Suite, and network fundamentals
- Strong diagnostic skills with ability to troubleshoot complex technical issues
- Excellent communication skills and customer service orientation
- CompTIA A+, Google IT Support, or similar certification preferred
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid driver's license for equipment maintenance duties
- Passion for continuous learning and technology trends