Job Description
Are you a tech-savvy problem solver looking for an exciting opportunity in the heart of Las Vegas?
Vegas Tech Solutions is currently seeking a dedicated IT Support Specialist to join our dynamic team. We believe that passion, hands-on experience, and a hunger to learn are just as valuable as a formal degree. If you have the drive to excel and want to jumpstart your career in technology, we want to hear from you!
In this role, you will be the first point of contact for our clients, ensuring their technical needs are met efficiently, professionally, and with a smile. You will work in a fast-paced environment where your contributions directly impact our clients' productivity.
Responsibilities
- Provide exceptional technical support via phone, email, and in-person to end-users.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Set up and configure new workstations, laptops, and peripherals.
- Maintain accurate, up-to-date records of all technical issues and resolutions in the ticketing system.
- Assist in the inventory management of IT assets and equipment.
- Collaborate with senior engineers to resolve complex technical challenges.
- Conduct basic training sessions for employees on new software and tools.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus, but not required).
- Basic understanding of Windows and Mac operating systems.
- Strong problem-solving skills and a keen attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Willingness to obtain relevant IT certifications (we provide training and tuition reimbursement).
- Basic knowledge of network protocols and hardware components.