Job Description
Are you a problem-solving tech enthusiast looking for an immediate start in the heart of Texas?
TechSolutions North Texas is seeking a talented IT Support Specialist to join our dynamic team. We value innovation, speed, and customer satisfaction.
As an IT Support Specialist, you will be the first point of contact for our employees, ensuring seamless technological operations. If you are ready to jump in and make an impact immediately, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support to internal employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware (laptops, printers) and software (OS, applications).
- Manage and maintain network security protocols and access control lists.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the engineering team to implement IT best practices.
- Conduct regular system health checks and backups.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent experience.
- CompTIA A+ or Network+ certification preferred.
- Minimum of 2 years of experience in a helpdesk or technical support role.
- Strong troubleshooting skills with a focus on resolution.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.