Job Description
We are looking for a dedicated IT Support Specialist to join our team in the heart of Nashville. This is an immediate hire opportunity for a tech-savvy professional who is passionate about solving complex problems and delivering exceptional user support.
At Nashville Tech Solutions, we pride ourselves on our cutting-edge infrastructure and collaborative culture. In this role, you will be the bridge between our technical team and end-users, ensuring that our employees have the tools they need to succeed. We offer a competitive benefits package, flexible hybrid work options, and a clear trajectory for professional growth.
Responsibilities
- Provide expert technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and troubleshoot Windows 10/11 and macOS environments.
- Configure and maintain Active Directory and Microsoft 365 applications.
- Oversee printer fleets and mobile device management (MDM).
- Document all technical incidents, resolutions, and standard operating procedures.
- Collaborate with senior engineers to implement IT infrastructure improvements.
- Conduct user training sessions on security protocols and new software releases.
Qualifications
- Associate degree in Information Technology or equivalent professional experience.
- CompTIA A+ or Network+ certification is highly preferred.
- Minimum of 2 years of experience in IT help desk or desktop support roles.
- Strong knowledge of TCP/IP networking and troubleshooting methodologies.
- Excellent written and verbal communication skills.
- Ability to work independently in a fast-paced, dynamic environment.