Job Description
Join our innovative Austin-based team and start your career tomorrow! TechBridge Solutions is actively seeking a Foreigner-Friendly IT Support Specialist to join our diverse workforce. We pride ourselves on our inclusive culture and streamlined onboarding process for international professionals. As a key member of our IT department, you'll provide critical technical support while collaborating with global colleagues. Enjoy Austin's vibrant tech scene with visa sponsorship assistance, competitive benefits, and opportunities for rapid growth. Apply today and begin your new adventure in Austin!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and onsite support
- Manage user accounts, permissions, and system access across global platforms
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Train employees on new technologies and cybersecurity best practices
- Monitor system performance and proactively address potential risks
Qualifications
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 2+ years of experience in IT support/helpdesk environments
- Proficiency in Windows/Linux systems and cloud platforms (AWS/Azure)
- English fluency required with additional language skills a plus
- Strong problem-solving skills with customer-focused mindset
- Valid work authorization for US employment (visa sponsorship available for eligible candidates)
- CompTIA Network+ or similar certification preferred