Job Description
Are you looking for a career that offers professional growth without the constraints of a traditional 9-to-5 schedule? Apex Digital Solutions is seeking a dedicated IT Support Specialist to join our growing team in Fresno, CA. We value talent, experience, and a problem-solving mindset over formal degrees, making this the perfect opportunity for driven individuals to excel in a flexible work environment.
In this role, you will serve as the first point of contact for our clients, ensuring technical issues are resolved efficiently and professionally. Whether it's hardware troubleshooting, software installation, or network support, your expertise will keep our operations running smoothly. We offer a competitive benefits package and the flexibility to balance your work and personal life effectively.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues for internal staff and external clients.
- Install, configure, and maintain computer systems, printers, and network peripherals.
- Document all technical issues, resolutions, and customer interactions in the CRM system.
- Collaborate with the senior engineering team to identify and report recurring technical bugs.
- Assist in the deployment of new hardware and software updates across the organization.
- Maintain a clean and organized workspace while adhering to company IT policies.
Qualifications
- Education: High school diploma or equivalent required; a degree in Computer Science or IT is not required.
- Experience: Proven experience in IT support, help desk, or a similar technical role.
- Technical Skills: Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Soft Skills: Self-motivated, detail-oriented, and capable of working independently in a flexible schedule environment.
- Availability: Ability to work flexible hours, including evenings and weekends if necessary.