Job Description
Join our innovative IT team in Milwaukee with comprehensive visa sponsorship and all equipment provided! We're seeking a passionate IT Support Specialist to deliver exceptional technical solutions to our clients. Enjoy a fully remote-friendly environment with cutting-edge tools, competitive benefits, and growth opportunities in a company that values diversity and professional development.
Responsibilities
- Deploy, configure, and maintain hardware/software systems including laptops, monitors, and peripherals
- Provide Tier 1-2 technical support for network issues, security protocols, and cloud services
- Document IT infrastructure, troubleshooting processes, and knowledge base articles
- Collaborate with cross-functional teams to implement cybersecurity best practices
- Train employees on new technologies and digital transformation initiatives
- Monitor system performance and proactively address technical vulnerabilities
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years in IT support with hands-on hardware/software deployment experience
- Proficiency in Windows/Linux environments, Active Directory, and cloud platforms (AWS/Azure)
- Valid work authorization in the US (visa sponsorship available for qualified candidates)
- CompTIA A+/Network+ certification or equivalent technical credentials
- Strong problem-solving skills with experience in ticketing systems (ServiceNow/Jira)
- Excellent communication abilities with both technical and non-technical stakeholders