Job Description
Welcome to Cleveland Tech Solutions, a leading provider of innovative technology services in the heart of Ohio. We are looking for a dedicated and skilled IT Support Specialist to join our team immediately. If you are seeking a role with weekly pay and a clear path for advancement, this is the perfect opportunity for you.
Why Choose Cleveland Tech Solutions?
- Weekly Pay: Get paid on time, every week, with no hassle.
- Immediate Start: We are hiring now and ready to onboard you within 48 hours.
- Modern Environment: Work with cutting-edge technology and a collaborative team.
- Growth Opportunities: We invest in our employees' career development.
Job Summary
We are seeking a proactive IT Support Specialist to provide technical assistance to our clients. You will be the first point of contact for hardware and software issues, ensuring minimal downtime for our business operations.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Manage user accounts, permissions, and security access within Active Directory.
- Install, configure, and maintain operating systems and office productivity software.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the network engineering team to troubleshoot complex network problems.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-3 years of experience in IT support or help desk roles.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours, including some evenings or weekends as needed.