Job Description
Join our diverse team in Fort Wayne! TechSolutions Inc. is seeking a Foreigner-Friendly IT Support Specialist to provide exceptional technical assistance to our international workforce. We value global perspectives and offer a welcoming environment for non-native English speakers. If you're passionate about technology and thrive in multicultural settings, this direct hire opportunity is for you.
As a key member of our IT department, you'll be instrumental in maintaining seamless operations for our growing international team. We provide comprehensive onboarding, language support, and career development pathways to ensure your success. Our inclusive culture celebrates diversity, and we're committed to helping you build a long-term career in the USA.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems across international offices
- Troubleshoot and resolve IT issues for diverse user groups, including non-native English speakers
- Manage system installations, configurations, and upgrades while maintaining documentation
- Collaborate with global teams to implement security protocols and best practices
- Train users on new technologies and provide multilingual technical guidance
- Monitor system performance and proactively address potential technical challenges
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years of IT support experience with Windows/macOS environments
- Strong troubleshooting skills for hardware, software, and network issues
- Experience working in multicultural teams or international settings preferred
- Proficiency in English (written and spoken); additional languages valued
- CompTIA A+/Network+ certifications or equivalent
- Valid US work authorization required