Job Description
Join our dynamic Irvine-based team as an IT Support Specialist! We're seeking tech-savvy individuals to empower our workforce through seamless technical solutions. No degree required – we value hands-on experience and problem-solving skills above formal education. Enjoy competitive benefits, growth opportunities, and a collaborative culture in Orange County's tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Deploy and manage cloud-based systems (Microsoft Azure/O365)
- Create user documentation and training materials
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices across the network
- Support AV equipment for hybrid meetings and events
- Maintain asset inventory and service request tickets
Qualifications
- 2+ years technical support experience (helpdesk/desktop support)
- CompTIA A+/Network+ certification preferred
- Proficiency in Windows OS and Active Directory
- Strong troubleshooting methodology and customer service skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs for equipment maintenance
- Valid CA driver's license (occasional site visits)