Job Description
Launch your tech career in Baltimore with TechNova Solutions! We're seeking passionate IT Support Specialists to join our dynamic team. No degree required – we value hands-on skills and a growth mindset. Enjoy competitive pay, comprehensive benefits, and relocation assistance to make Baltimore your new home. As a key member of our infrastructure team, you'll empower users and drive innovation in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ workstations
- Deploy and maintain Windows/macOS systems and enterprise applications
- Manage Active Directory, VPN configurations, and network security protocols
- Create technical documentation and SOPs for IT processes
- Provide Tier 2 support via ticketing system and remote assistance tools
- Coordinate with vendors for hardware procurement and maintenance
- Implement cybersecurity best practices and compliance measures
Qualifications
- 2+ years of hands-on IT support experience (helpdesk/desktop support)
- CompTIA A+/Network+ certification or equivalent practical knowledge
- Proficiency in Windows 10/11, macOS troubleshooting, and Microsoft 365
- Experience with Active Directory, Group Policy, and SCCM
- Strong diagnostic skills and ability to communicate technical concepts clearly
- Valid US driver's license for occasional on-site equipment pickups
- Willingness to obtain Security+ certification within 6 months