Job Description
Join TechNova Solutions' innovative IT team and kickstart your tech career without a degree! We're seeking motivated individuals to provide critical technical support to our Fortune 500 clients in the heart of NYC. As an IT Support Specialist, you'll be the hero behind the scenes ensuring seamless digital operations while receiving top-tier training and relocation assistance. Our culture celebrates hands-on learners and offers clear growth paths into cybersecurity, cloud infrastructure, and DevOps roles.
Why TechNova? We believe in potential over pedigree! Enjoy comprehensive benefits including health insurance, 401(k) matching, and relocation packages for qualified candidates. Work in our modern Manhattan offices with flexible hybrid options and collaborate with industry mentors who will accelerate your technical expertise.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to 500+ enterprise users
- Manage Active Directory, VPN configurations, and cloud service integrations
- Document technical procedures and maintain knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Train end-users on new software implementations
- Monitor system performance using monitoring tools like SolarWinds
Qualifications
- 1-3 years of hands-on IT support experience or equivalent training
- CompTIA A+ or Network+ certification (preferred but not required)
- Proficiency in troubleshooting Windows 10/11 and macOS systems
- Experience with Active Directory, Office 365, and cloud services
- Strong communication skills and customer service mindset
- Ability to lift 30lbs for hardware maintenance tasks
- Valid driver's license for occasional client site visits