Job Description
Join TechFlow Solutions as an IT Support Specialist and launch your tech career without a degree! We're seeking passionate problem-solvers to join our dynamic Miami team. Enjoy competitive pay, comprehensive benefits, and a full relocation package for eligible candidates. Work with cutting-edge technology while supporting Fortune 500 clients in a collaborative environment.
What We Offer:
- Full relocation assistance (housing, moving costs, temporary stay)
- Industry-leading training and certification programs
- Clear career advancement paths to senior roles
- Hybrid work model (3 days office, 2 remote)
- Health, dental, and vision insurance
- 401(k) with company matching
Responsibilities
- Provide Tier 2 technical support for hardware/software issues
- Deploy and configure desktop/laptop systems across 500+ users
- Manage Active Directory, Office 365, and cloud infrastructure
- Document technical procedures and knowledge base articles
- Collaborate with network and security teams on incident resolution
- Train end-users on new technologies and best practices
- Monitor system performance and optimize IT operations
Qualifications
- 2+ years of IT support experience (internships acceptable)
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira)
- Strong troubleshooting and communication skills
- Ability to lift 30lbs for equipment installation
- Valid US driver's license (for occasional site visits)
- Passion for continuous learning and technology