Job Description
Are you looking to kickstart your career in technology but don't have previous work experience? Houston Tech Solutions is now hiring enthusiastic IT Support Associates to join our rapidly growing team. We value potential, attitude, and a hunger to learn over a long list of prior technical skills.
We provide comprehensive on-the-job training and mentorship to help you master the fundamentals of IT support. If you are a problem-solver with great communication skills, this is the perfect opportunity to launch your professional journey in the heart of Houston.
Why Join Us?
- Zero Experience Required: We teach you everything you need to know.
- Career Growth: Clear pathways to senior engineering and management roles.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
Don't let a lack of experience hold you back. Apply today and become part of the future of Houston’s tech industry.
Responsibilities
- Provide first-level technical support to internal employees via phone, email, and ticketing systems.
- Troubleshoot and resolve basic hardware and software issues (printers, laptops, and operating systems).
- Assist in setting up new workstations and configuring user access permissions.
- Maintain accurate and up-to-date documentation for all technical support tickets.
- Collaborate with senior IT staff to identify recurring technical issues and implement preventative solutions.
- Conduct basic training sessions for new hires on office equipment and software usage.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant certification is a plus.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong desire to learn and a proactive attitude toward problem-solving.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.
- Must be authorized to work in the United States.