Job Description
Are you looking to launch a successful career in the technology sector in Nashville without prior experience? TalentBridge is seeking motivated IT Support Associates to join our dynamic team. We bridge the gap between eager talent and high-growth opportunities, offering comprehensive on-the-job training for the right candidates.
As an IT Support Associate, you will be the face of our technical services, ensuring our Nashville-based team has the tools and support they need to succeed. We prioritize potential and attitude over past technical history.
Responsibilities
- Provide Technical Assistance: Troubleshoot hardware and software issues for employees using remote tools and on-site support.
- Hardware Setup: Assist with the setup, configuration, and deployment of workstations, laptops, and peripherals.
- Ticket Management: Log and track IT service requests in the ticketing system to ensure timely resolution.
- Software Installation: Guide users through the installation of necessary applications and security updates.
- Communication: Interact professionally with staff at all levels to explain technical concepts in simple terms.
- Network Support: Monitor network performance and assist in maintaining a secure IT environment.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior IT experience required. A strong desire to learn and a technical aptitude are essential.
- Skills: Basic computer literacy and familiarity with Microsoft Office Suite.
- Soft Skills: Excellent problem-solving abilities and clear verbal communication skills.
- Availability: Must be able to work full-time hours, Monday through Friday.
- Location: Must reside in or be willing to commute to Nashville, TN.