Job Description
We are seeking a motivated IT Support Associate to join our dynamic team in the heart of Washington, DC. This is a fantastic opportunity for recent graduates or career changers looking to break into the tech industry. We offer full visa sponsorship for eligible candidates and provide on-the-job training to help you grow.
As part of our support team, you will play a crucial role in ensuring our clients' technology runs smoothly. You will work alongside experienced mentors who are dedicated to your success.
Why Join Us?
- Visa Sponsorship: We are committed to hiring international talent and will assist with the sponsorship process.
- No Experience Required: We value potential and attitude over past technical experience.
- Career Growth: Clear pathways to advancement into Systems Administration or Network Engineering.
Take the first step towards a rewarding IT career today.
Responsibilities
- Provide first-level technical support for hardware and software issues via phone, email, and in-person.
- Assist in the installation, configuration, and maintenance of computer systems and network peripherals.
- Respond to help desk tickets in a timely and professional manner.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with senior IT staff to troubleshoot complex network problems.
- Maintain a clean and organized workstation and server room.
Qualifications
- No prior IT experience required; we will train the right candidate.
- Basic understanding of computer operating systems (Windows/Mac).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to obtain necessary certifications (paid for by employer).