Job Description
Are you ready to launch a rewarding career in Information Technology? Apex Tech Solutions is looking for motivated individuals to join our dynamic team in Stockton, CA. We specialize in providing comprehensive training for entry-level candidates and offer full visa sponsorship for eligible international applicants. No prior IT experience is required—just a passion for technology and a willingness to learn!
As a member of our IT team, you will play a crucial role in maintaining our infrastructure and supporting our employees' technical needs. We are committed to diversity and inclusion and are eager to welcome talent from all backgrounds.
Why Join Us?
- Zero Experience Required: We provide hands-on training to get you up to speed.
- Visa Sponsorship: We support international talent through the sponsorship process.
- Growth Opportunities: Clear pathways for career advancement within the IT sector.
Responsibilities
- Provide first-level technical support to internal employees via phone, email, and ticketing systems.
- Assist in the installation, configuration, and maintenance of computer hardware and peripherals.
- Troubleshoot common software issues, operating system errors, and network connectivity problems.
- Manage IT inventory and assist in the deployment of new workstations and devices.
- Collaborate with senior technicians to resolve complex technical problems and escalations.
- Document technical issues and resolutions in the knowledge base for future reference.
- Monitor system performance and report any anomalies to the IT management team.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or a related field is a plus.
- Basic computer literacy and familiarity with Microsoft Office Suite and web browsers.
- Strong desire to learn new technologies and a proactive approach to problem-solving.
- Excellent communication and customer service skills with the ability to explain technical concepts clearly.
- Ability to work independently as well as part of a collaborative team environment.
- Willingness to undergo visa sponsorship processes (H1B, O1, etc., as applicable).