Job Description
Are you looking to kickstart your career in Information Technology? TechNova Solutions is currently hiring an IT Support Assistant in London. This is a fantastic opportunity for individuals with no prior experience who possess a strong eagerness to learn and grow within the tech industry.
We pride ourselves on being an inclusive employer that invests in talent. As an IT Support Assistant, you will receive comprehensive on-the-job training, mentorship from senior engineers, and a clear path for career progression.
What you will do:
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Log and track all incoming support tickets in our ticketing system.
- Assist with the setup, configuration, and troubleshooting of hardware and peripherals.
- Help maintain a clean and organized server and workstation environment.
- Communicate technical concepts to non-technical users in plain English.
- Participate in regular training sessions to upskill on new technologies.
Qualifications
- No previous IT experience or formal certifications are required.
- Basic understanding of how computers and the internet work.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Reliable internet connection and a dedicated workspace.
- Ability to work collaboratively within a team environment.