Job Description
Join GlobalConnect Solutions' dynamic multicultural team in Orlando, FL! We're seeking an International Customer Success Manager to bridge cultures and deliver exceptional service to our global clientele. As a foreigner-friendly company with 40+ nationalities represented, we provide visa sponsorship and relocation support for qualified candidates. Enjoy competitive benefits, flexible work arrangements, and a vibrant workplace in Orlando's tech hub. Help us expand our international footprint while advancing your career in a truly inclusive environment.
Responsibilities
- Manage relationships with international clients across 15+ countries, ensuring satisfaction and retention
- Develop customized onboarding experiences for diverse global markets
- Collaborate with cross-border teams to resolve escalations and drive growth
- Analyze client data to identify expansion opportunities in emerging markets
- Create multilingual support materials and training programs
- Coordinate with immigration specialists for visa sponsorship processes
- Represent the company at international trade events and webinars
Qualifications
- Bachelor's degree in Business, International Relations, or related field
- 3+ years in customer success or account management with global exposure
- Fluency in English and at least one other language (Spanish, Mandarin, Arabic, or Portuguese preferred)
- Experience with CRM platforms (Salesforce, HubSpot)
- Cross-cultural communication and conflict resolution skills
- Ability to work flexible hours accommodating global time zones
- Valid work authorization for US employment (visa sponsorship available)
- Proficiency in data analysis tools (Excel, Google Analytics)