Job Description
Join our award-winning multicultural team at GlobalConnect Solutions, a leader in international tech services. We're actively seeking dynamic Customer Success Managers fluent in English and at least one additional language to serve our diverse client base. Enjoy comprehensive visa sponsorship, relocation assistance, and a welcoming environment where global perspectives drive innovation. Our Phoenix headquarters features modern amenities, flexible work arrangements, and dedicated DEI initiatives. Apply today to build your career in one of America's most immigrant-friendly cities!
Responsibilities
- Manage international client portfolios across 15+ countries with multilingual support
- Develop personalized success strategies using CRM and analytics platforms
- Coordinate cross-border teams to resolve complex technical issues
- Conduct quarterly business reviews with C-level stakeholders globally
- Create localized training materials in multiple languages
- Drive customer retention through proactive relationship building
- Collaborate with marketing on global expansion initiatives
Qualifications
- Bachelor's degree in Business, Communications, or related field
- Fluency in English + minimum 1 additional language (Spanish/Chinese/Japanese preferred)
- 3+ years B2B customer success or account management experience
- Experience with Salesforce, HubSpot, or similar CRM platforms
- Valid authorization to work in the US (visa sponsorship available)
- Proven ability to navigate cross-cultural business environments
- Certification in Customer Success Management (CSM) a plus
- Strong data analysis and presentation skills