Job Description
Join our dynamic team at SwiftHire Solutions and enjoy the flexibility of weekly pay with immediate start opportunities! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients in Austin. This role offers competitive compensation, comprehensive training, and a supportive environment designed for rapid career growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with cross-functional teams to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong problem-solving and conflict resolution skills
- Excellent verbal/written communication abilities
- Proficient with CRM software (Salesforce, Zendesk)
- Ability to work flexible hours including weekends
- Positive attitude and adaptability to changing priorities