Job Description
We are currently seeking driven individuals to join our Technical Support team in New York. This is an immediate start opportunity for candidates with no prior experience required.
As a Technical Support Associate, you will be the voice of our brand, assisting clients in resolving technical issues and ensuring a seamless user experience. We pride ourselves on our premium training programs designed to upskill new hires quickly.
Why Choose Us?
- Immediate Onboarding: Start your career as soon as this week.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on performance.
- Growth Potential: Clear pathways to Senior Support and Management roles.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of NYC.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Collaborate with senior IT staff to resolve escalated or complex technical queries.
- Stay current with product updates and provide feedback to the product development team.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with operating systems.
- Ability to remain calm and professional under pressure in a high-volume call center.
- Reliable internet connection for remote hybrid options (if applicable).