Job Description
Join our award-winning team at Nexus Solutions Group! We're seeking passionate Part-Time Customer Service Specialists to start immediately in Indianapolis. This high-impact role offers flexible scheduling and competitive compensation while delivering exceptional client experiences. Perfect for students, career changers, or professionals seeking work-life balance. Our modern downtown office features collaborative spaces and comprehensive training to accelerate your success.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and technical issues with first-contact resolution expertise
- Maintain detailed client records in our CRM system with precision
- Collaborate cross-functionally to address complex service escalations
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Available to work evenings/weekends (20-25 hours/week)
- Ability to thrive in fast-paced environments
- Valid Indiana work authorization