Job Description
Join Our Elite Night Shift Team Today!
We are currently seeking a highly motivated Night Shift IT Support Specialist to join our operations in Omaha, Nebraska. If you are looking for an immediate start and a role that offers stability and growth, this is your opportunity to shine. We offer a competitive benefits package and a dynamic work environment that values technical excellence.
As part of our 24/7 support infrastructure, you will play a critical role in ensuring business continuity and maintaining the highest standards of system performance during off-hours.
Responsibilities
- Monitor and maintain server infrastructure, network health, and application performance during night shifts.
- Provide Tier 2 technical support via phone, email, and remote access for end-users.
- Perform timely ticket resolution and proactive system maintenance to minimize downtime.
- Conduct regular security audits and data backups to ensure data integrity.
- Document technical issues, resolutions, and operational procedures in the ticketing system.
- Collaborate seamlessly with the day-shift team to ensure seamless workflow transitions.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, IT, or a related field preferred.
- Minimum of 2 years of experience in IT support, Help Desk, or technical support roles.
- Strong working knowledge of TCP/IP, DNS, Active Directory, and Microsoft Office Suite.
- Proven ability to troubleshoot hardware and software issues independently.
- Excellent written and verbal communication skills with a customer-centric approach.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).