Job Description
Join our dynamic team at TechFlow Solutions in Minneapolis for an immediate opportunity as an IT Support Specialist. We're hiring now to fill critical roles supporting our growing client base in the Twin Cities and Texas regions. This position offers rapid onboarding and the chance to make an immediate impact in a fast-paced environment. If you're ready to start your career or take the next step without delay, apply today!
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues
- Deploy and configure desktop/laptop systems across multiple locations
- Manage user accounts and access permissions in Active Directory
- Document IT processes and maintain knowledge base articles
- Collaborate with remote teams to resolve cross-location technical challenges
- Monitor system performance and proactively address security vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- 2+ years of hands-on IT support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS and Microsoft 365 administration
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting skills for hardware and software issues
- Ability to work independently and prioritize multiple tasks
- Excellent communication skills for both technical and non-technical audiences
- Valid driver's license for occasional cross-location travel