Job Description
We are seeking enthusiastic Entry Level Customer Service Representatives to join our growing team in Detroit, Michigan. If you are looking for a career with immediate start opportunities and growth potential, we want to hear from you. No prior experience is necessary; we provide comprehensive training to help you succeed.
As a vital part of our team, you will be the face of our company, handling customer inquiries, resolving issues, and ensuring client satisfaction. We offer a dynamic work environment, competitive pay, and benefits for full-time employees.
Responsibilities
- Manage incoming customer calls, emails, and chats in a professional and timely manner.
- Resolve customer inquiries and complaints with empathy and efficiency.
- Document customer interactions and feedback accurately in the CRM system.
- Assist in training new team members and share best practices.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with cross-functional teams to ensure customer needs are met.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable internet connection and home office setup for remote support roles.
- A positive attitude and willingness to learn.