Job Description
Join our dynamic team immediately! We're hiring passionate Customer Service Specialists in Houston, TX and Georgia for urgent openings. If you thrive in fast-paced environments and excel at problem-solving, this is your opportunity to launch or advance your career. No experience? No problem—we provide comprehensive training and mentorship!
What We Offer:
- Same-week start date
- Comprehensive benefits package
- Career advancement pathways
- Hybrid work options
Locations: Houston, TX & Atlanta, GA
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong conflict resolution abilities
- Available for flexible shifts including weekends
- Clear communication in English and Spanish (bilingual bonus)