Job Description
We are looking for a Technical Support Specialist to join our growing team in Fresno, CA. This is an immediate hire opportunity for a motivated individual ready to make an impact. We offer competitive benefits, a dynamic work environment, and opportunities for rapid career advancement.
As a key member of our IT department, you will be responsible for ensuring our infrastructure runs smoothly and providing top-notch assistance to our internal staff. If you are a problem-solver looking for your next challenge, we want to hear from you.
Responsibilities
- Provide expert technical assistance and troubleshooting for hardware and software issues.
- Install, configure, and maintain computer systems and network equipment.
- Manage user accounts, permissions, and security protocols.
- Document all technical procedures and incidents in the knowledge base.
- Collaborate with cross-functional teams to implement technical solutions.
- Respond to help desk tickets and resolve issues in a timely manner.
Qualifications
- Associate degree in Information Technology or related field (or equivalent experience).
- Valid CompTIA A+ Certification preferred.
- Strong understanding of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities.
- Experience with remote desktop tools and ticketing systems.