Job Description
Join our dynamic team at TechFlow Solutions as we rapidly expand our IT infrastructure in Jacksonville! We're seeking a Senior IT Support Specialist to fill this immediate hire position and deliver exceptional technical support to our growing client base. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex IT incidents via ticketing system with SLA adherence
- Deploy and configure enterprise-level software solutions
- Conduct system audits and implement security protocols
- Document technical procedures and knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Mentor junior IT staff and provide cross-team support
Qualifications
- 5+ years of progressive IT support experience in corporate environments
- Expertise in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (Azure/AWS) and SaaS applications
- CompTIA Security+ or equivalent certification required
- Experience with ITIL framework and service management
- Excellent troubleshooting skills for network and security issues
- Valid Florida driver's license for occasional on-site visits